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IRAAC

IRAAC YouthScape · demo conversation

IRAAC assistant · fictional demo

IRAAC assistant

Hi Jayden, I’m the IRAAC assistant for YouthScape. I can help you prepare for a conversation with our team. What would make today a little easier?

You

I’m in Wollongong. I have a court date coming up and I don’t really understand what I need to do.

IRAAC assistant

Thanks for telling me. A qualified legal service can explain the court process and your paperwork. YouthScape can help with practical support and connecting with a trusted worker. Are you somewhere safe tonight?

You

Yes, I’m staying with my aunt tonight. I’m mostly worried about missing the date or getting there late.

IRAAC assistant

Let’s focus on getting organised. Keep your court letter somewhere you can find it. You don’t need to put private details from it into this demo. Would you like help with transport as well as understanding who to contact?

You

Both please. I don’t have a car and I’m not sure which bus to get.

IRAAC assistant

I can include transport in the handover. An IRAAC worker would check available options with you; transport and appointments aren’t booked through this assistant. Would you prefer messages here or a phone call?

You

Messages here are easier. I’d like my aunt involved when we make a plan.

IRAAC assistant

Understood. The team should check your permission before involving your aunt or sharing information with another service. Your priorities are legal information, getting to the appointment and a safe place to stay.

You

That’s right. Can I talk to someone from IRAAC now?

IRAAC assistant

Use ‘IRAAC adviser’ above to see the human conversation. The adviser can read this history, so you won’t need to start again. This example uses fictional people and messages.